1. Where can I see the samples ?
Currently you can see the samples at CustomFurnish Hitech City and Habsiguda showrooms at Hyderabad.
2. What is the Warranty on the products ?
The following is the manufacturer warranty on the products
a. Aluminium Chairs - 2 Years
b. Plastic Chairs - 1 Year
3. What is covered under warranty ?
All manufacturing defect of any component of the products on offer is covered under warranty. Any damages caused due to usage is not covered under warranty.
4. Does the product require assembly by the customer ?
Yes. The sent product has to be assembled by the customer. The box contains an "Installation Manual" to facilitate assembly. By following the instruction manual, the products can be easily assembled at home without use of any tools. Any tools required will be provided in the kit.
5. Is the quality comparable to the popular brands?
Yes. Our product quality is comparable with the other popular brands. The major and critical components like base, gas lift, castors etc are BIFMA certified.
6. How long will my order take ?
Your order will take 60 days to be fulfilled. This is the current production time. However, we are working closely with the manufacturers to reduce the wait time and this is the current commitment we provide to customers.
7. What if I have a problem with order ?
The product will be repaired/ replaced in the cases where such a resolution is possible. In cases where there is no conclusive resolution that can be arrived by the BatchTag complaint resolution team, partial/full refund will be provided as per the resolution norms.